FAQ

How do I pay for my order?

Ero Dongs accept Credit Card payments through Paypal. As of this time we do not accept any other payment terms and do not offer C.O.D.

Do you accept orders 7 days a week?

Ero Dongs accept orders from Monday through Friday. Orders made from Friday through Sunday are fulfilled Monday morning.

How does the order and fulfillment process go?

Once you confirmed your order and has made your payment. We require 1-3 days for us to prepare and pack your order and into the hands of the courier. Most of the orders made and settled by 11pm PST are fulfilled the next day, depends on the order demands. Once your package is in the hands of the courier we will email you your tracking number and you can check it here on our Site after 24 hours.

How does the shipping work?

Ero Dongs sends out your order with the courier that best suites you. The shipping price that is quoted to you using our shipping calculator serves only as a sample quotation to give you an idea how much it would exactly cost you. Final and exact shipping fee will be noted on the invoice that we will be sending you on your email before confirming your order. Ero Dongs does not have any control over the practices, schedules and methods of any courier. Prices posted on our Site does not mean that Ero Dongs is involved in this contract. Please note that the shipping agreement is between you (the recipient) and the courier service.

Tracking numbers are given to you through an email so you can track your order. Ero Dongs will still assist you as best as we can but we are not liable for any delays or damages caused by the courier.

Can the package be discreet, not let anyone have an idea what’s inside?

Yes, ofcourse we respect and value our customers privacy. Package will be in the couriers branded box or a plain box. Shipping labels will only shows it is from ED.

Can you find me that toy?

We can try, just give us more information about it and we will try our best to give you your toy.