Due to health & hygiene reasons, we do not offer an exchange or refund on used or sudden change of mind.
For defective products (proven that it is a manufacturers error ), do contact us at email@example.com not later than 3 days after receiving your item. Wait for our email confirmation, in which case we will work with you and the manufacturer to resolve the issue.
Please make sure to provide us with the following details:
Proofs of defect/s (video or photo):
This will help us to resolve the issue quickly.
We do not offer a satisfaction guarantee on any of our products, however we aim to provide high quality customer service and to keep our customers happy and satisfied with their every purchase.
If your product is found to be defective we will replace it with an identical product which haven’t happened yet as every product is inspected carefully before leaving the warehouse.
Refunds may not be offered on every products found on the site and if it is additional conditions may exist. Used products will generally be ineligible for refunds. Refunds are determined on a case to case basis.
Ero Dongs reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.